This policy forms part of our Terms of Service. ContactYard is a digital service: credits are added to your account as soon as a payment succeeds, and contact details are delivered the moment you unlock or export them. Because delivered data cannot be returned, refunds are limited to the cases below. Please read this policy and try the free trial before you buy.
1. Try before you buy
Every new account can run a free trial search before paying, so you can check coverage and data quality for your market first. Paid plans are sold on the basis that you have had this chance to evaluate the service.
2. When we will refund you
You may request a refund in the following cases. Each request must be made by email within the stated window, from the email address on the account.
- Billing errors. If you were charged twice for the same order, charged a different amount than checkout showed, or charged for a renewal after you canceled before the billing date, we will refund the incorrect charge in full. Report it within 60 days of the charge.
- Unused first subscription payment. If you request it within 7 days of your first subscription payment and you have used no more than 100 credits since that payment, we will refund that payment in full and cancel the subscription.
- Unused renewal. If a subscription renewed and you have used no credits since that renewal, we will refund that renewal payment in full if you ask within 7 days of the renewal date, and cancel the subscription.
- Unused credit top-up. If you have used no credits since buying a top-up pack, we will refund that pack in full if you ask within 7 days of purchase.
- Service failure. If a technical fault on our side stops you from unlocking or exporting contacts for more than 72 consecutive hours during a paid period, and we cannot fix it after you report it, we will refund a pro-rated share of that period's subscription fee.
The 7-day refunds for an unused first payment, renewal, or top-up are a goodwill offer available once per customer, including across related accounts. Billing-error refunds have no such limit.
3. What is not refundable
- Credits that have been used to unlock, export, or enrich contacts, and any payment once more credits have been used than section 2 allows.
- Requests based on data quality, such as a bounced email, a person who has changed jobs, a missing phone number, or fewer results than expected. Business data changes constantly and is provided as described in section 7 of the Terms. When a requested contact cannot be found or delivered, its credits are returned to your balance automatically, and that is the remedy for undelivered data.
- Renewals you did not cancel in time, other than an unused renewal under section 2. You can cancel at any time in Settings, and cancellation takes effect at the end of the current billing period.
- Unused or expired credits at the end of a billing period or after cancellation, and partial billing periods.
- Accounts suspended or terminated for breach of the Terms or Acceptable Use Policy.
4. How to request a refund
Email admin@contactyard.com from the address on your account with the subject "Refund request", the date and amount of the charge, and the reason. We reply within 3 business days. If we approve, the refund goes back to the original payment method through our payment processor; your bank may take 5 to 10 business days to show it.
When a payment is refunded, the credits it added are removed from your balance, and a refunded subscription is canceled. If those credits were already used, the refund may be reduced or refused under section 3.
5. How charges appear on your statement
Payments are processed by our payment partner, Dodo Payments, which acts as the merchant of record. Your card statement may show the payment processor's name instead of, or alongside, ContactYard. Every successful payment is followed by an emailed receipt. If you do not recognize a charge, check for that receipt or contact us before contacting your bank.
6. Please contact us before disputing a charge
Almost every billing problem can be fixed faster by email than by a bank dispute, and every eligible refund under this policy is paid in full. If you open a chargeback or payment dispute instead:
- we may suspend the account, including searches, unlocks, exports, and downloads, while the dispute is open;
- we will give the payment processor and card network the records needed to respond, which can include your account details, agreement to these terms, payment and receipt records, sign-in activity, and the contacts unlocked, exported, or downloaded; and
- if the dispute is decided in your favor or withdrawn without a refund being due, credits from the disputed payment are removed and the account may stay closed. If it is decided in our favor, we restore access.
If a charge was made without your permission, tell us right away. We will secure the account and, where the charge was not authorized by you or anyone using your account, refund it.
7. Your legal rights
Nothing in this policy limits a refund or cancellation right that the law where you live gives you and that cannot be waived. ContactYard is intended for business use. Where a statutory right of withdrawal applies to digital services, you ask us to start the service immediately when you buy, and you acknowledge that the right ends once the service has been fully provided, or reduces in proportion to the credits you have used.
8. Changes
We may update this policy. The version in effect when you made a payment applies to that payment. Questions can be sent to admin@contactyard.com.
Effective date: October 3, 2026.